Privacy Policy
Last updated: 23 May 2026
Who we are
Demo Receptionist Clinic (“we”, “us”) operates an AI-assisted WhatsApp receptionist that helps patients book appointments and get answers to questions about the clinic. This policy explains what information we collect when you message us on WhatsApp, how we use it, and your rights.
Information we collect
When you message our clinic on WhatsApp, we may collect:
- Your WhatsApp phone number.
- Your name (only if you choose to provide it).
- The content of the messages you send us.
- Appointment details you request (doctor, date, time, reason for visit) and any health-related information you choose to share in the conversation.
- Message timestamps and delivery status.
How we use your information
- To book, confirm, reschedule, or cancel your appointments.
- To answer your questions about the clinic (hours, fees, services, location).
- To send you appointment confirmations and, where you have opted in, reminders.
- To connect you with clinic staff when your request needs a human.
- To keep an internal record of bookings for clinic operations.
WhatsApp & message processing
Messages are sent and received through the WhatsApp Business Platform, operated by Meta Platforms, Inc. Meta processes message delivery under its own terms and privacy policy. To generate helpful replies, the text of your messages is processed by an automated AI system; this processing is used only to respond to you and manage your appointment, not to build advertising profiles.
Who we share information with
We share your information only as needed to provide the service:
- Clinic staff who manage appointments and respond to escalations.
- Meta / WhatsApp, as the messaging channel.
- Our AI processing provider, solely to generate replies.
Data retention
We keep conversation and appointment records for as long as needed to run the clinic’s operations and meet record-keeping obligations, after which they are deleted or anonymised. You may request earlier deletion (see “Your rights”).
Security
Access to clinic records is restricted to authorised staff via authenticated logins. Sensitive fields (such as stored payment account details) are encrypted at rest. We take reasonable technical and organisational measures to protect your information.
Your rights
You may ask us to access, correct, or delete the personal information we hold about you, or to stop messaging you. To make a request, contact us at privacy@demo-clinic.com. You can also stop the conversation at any time by not replying or by blocking the number in WhatsApp.
Children
Our service is intended for use by adults arranging care for themselves or their dependants. We do not knowingly collect information directly from children.
Changes to this policy
We may update this policy from time to time. The “Last updated” date above reflects the latest version.
Contact
Questions about this policy? Email privacy@demo-clinic.com.